Ubicación:28806 Alcalá de Henares, Madrid provinciaDescripción completa del empleo:Be a Part Of a Team Where You Will:Manage a team of operations team leaders and an overall operations team of between 80-100 employees.Communicate/update and ensure compliance with company procedures and standards.Ensure high quality and high-volume productivity within the organizational units.Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality.Achieve operational excellence and drive process improvement in our service level agreements (SLAs) for all processing activities.Analyse the key levers of the business to identify trends and proactively take action to eliminate root cause defects.Develop employees and their skill sets to expand the team capabilities and provide growth opportunities.Manage performance and behaviour of direct reports through effective 1:1 meeting, coaching and mentorship.Work to build a continuous improvement environment and customer-centric culture, in the main logistics centre.Responsible for implementing the Continuous Improvement reporting.Communicates and provides training on the Continuous Improvement cycle.Union collaboration: Work closely with union representatives to foster a positive working relationship, addressing concerns proactively and ensuring compliance with union agreements and local labor laws.Health & safety leadership: Promote a culture of safety within the Depot and delivery teams, ensuring strict adherence to safety procedures and protocols.Basic Qualifications:Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills.Graduate in any stream.Logistics Organisation and Transport Management (at least 5/10 years).5-10 years of experience leading an operational organization in a global environment, responsible for an overall team of +50 employees.Ability to source and analyse data to drive business strategies and decisions.Negotiation skills.Experience in hands-on implementation of continuous improvement programs.Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping, design thinking.Have track record of driving change and innovation.Excellent written and verbal communication skills both remotely and face to face.English level: B or C.Preferred Qualifications:Have commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment.Should know how to articulate, both in documentation and speech.Quality initiative skill - Six Sigma defect reduction techniques.Proven experience across the domain of Risk Management & Compliance operations.What do we offer?Excellent working environment.Professional growth within the company.Flexible working hours.Online platform for lifelong learning.Competitive salary.Flexible remuneration services can be contracted.Inclusive Culture:InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.
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