Department Manager - Men collection - BarcelonaDirect message the job poster from Fendi
The Department Manager works close to the Store Manager to support the Store's organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals.
He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day-by-day management.
Main Responsibilities Category Sales Management and Business Development Lead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders.Monitor and achieve category department performance with relevant KPIs.Analyze the category business, propose and implement action plans to improve results.Set category performance targets for the team and individuals with the Store Manager.Be sensitive to competitors' trading activities and give feedback to Store Manager.Client Management Leverage all clienteling tools to achieve Department and Store business goals.Demonstrate sales leadership by delivering excellent customer service and implementing clienteling activities.Manage customer service quality to meet customer expectations by offering excellent customer service standards.Improve Mystery Shopper Results with action plans.Implement appropriate CRM tools and develop a loyal customer base for particular product categories.Act as brand category ambassador to educate VIP and new Clients.Operations and Visual Merchandising Ensure that merchandise is properly managed, displayed, stored, and maintained by the team.Maintain inventory accuracy and shrink rates within company standards.Report to Stock Planning and Merchandising team when there is an out of stock on best sellers.Maintain Visual Merchandising consistent with Company standards.Align periodically visual merchandising and sales performance.Make the best out of the display and proximity storage.Team Management and Development Discuss individual performance every month and coach team members.Motivate the team to perform at their highest level to meet their individual and store objectives.Organize the team in an efficient manner according to business needs and delegate responsibility.Translate strategic and business goals into concrete and individual actions and objectives.Conduct category training to the team.Execute the in-store training routine set by the Store Manager.Profile 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant category.Master's Degree or equivalent is preferred.Manages own image standards at a high level.Strong selling and communication skills are necessary.Excellent relationship skills, self-reliant.Confidence, organizational skills, professionalism.Client focus with great business acumen.Administration and financial skills.Computer skills and Retail management system knowledge.Goal-oriented approach, multitasking.Fluency in English; a third language will be considered a plus.Seniority levelMid-Senior level
Employment typeContract
Job functionRetail Luxury Goods and Jewelry
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