Delivery, Service Manager- Dutch Speaker | Fk-049

Our storyAt Alight, we believe a company's success starts with its people. It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team. Because transformation takes a workforce.RoleThe Service Manager is responsible for engaging and coordinating the team in all day-to-day service activities.You will ensure that the team is properly resourced, trained, and skilled to enable deliverables to be met timely and accurately and using the agreed-upon standards. You are responsible for the adherence of all applicable internal standard processes, as well as listening points to anticipate, prevent, and manage any staffing issues. You will need to perform active management, understand the levels of progress and specific needs for each individual whilst recognizing how the team fits into the larger delivery picture.
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