JOIN THE TEAMAn IT Delivery Lead is responsible for overseeing and managing the delivery of technology projects within an organization. This includes managing project timelines, budgets, resources, and ensuring that projects are completed on time, within budget, and to the satisfaction of stakeholders. The IT Delivery Lead will be responsible for overseeing the end-to-end delivery of IT projects related to Salesforce CRM and Service Cloud, ensuring that solutions meet client needs while aligning with business objectives. The ideal candidate will have a strong background in project management, technical expertise in Salesforce platforms, and a deep understanding of customer service workflows. This role requires excellent leadership skills, the ability to manage cross-functional teams, and a commitment to delivering high-quality solutions on time and within budget.
RESPONSIBILITIESProject Management:Lead the planning, execution, and delivery of IT projects focused on Salesforce CRM, Service Cloud, and customer service solutionsDevelop project plans, timelines, and budgets, ensuring alignment with strategic goalsMonitor project progress, identify risks, and implement mitigation strategies to ensure successful outcomes.Manage and mentor a team of IT professionals, fostering a culture of collaboration and innovationFacilitate effective communication between technical teams, stakeholders, and clients to ensure clarity and alignment on project objectives.Serve as the subject matter expert on Salesforce CRM and Service Cloud, providing guidance on best practices and optimization strategies.Collaborate with business analysts to gather and document requirements, ensuring that solutions are tailored to meet client needs.QUALIFICATIONSEducation and Certifications:Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.Agile certifications such as Certified Scrum Master (CSM) or Professional Scrum Master (PSM) are preferredProject Management Experience:Varied and extensive experience in project management, with a focus on Agile methodologies.Proven track record of successfully delivering projects on time, within budget, and meeting stakeholder expectationsExperience managing complex projects related to data platform and analytics, including data integration, data migration, and data modeling.Agile Methodologies:In-depth knowledge and experience with Agile methodologies such as Scrum, Kanban, or Lean.Ability to lead Agile teams, facilitate Agile ceremonies, and ensure adherence to Agile principles and practices.Strong understanding of Agile project management tools and techniques, such as user stories, backlog management, sprint planning, and retrospectivesSalesforce CRM & Service Cloud Good familiarity with Salesforce CRM and Service Cloud, with relevant certifications preferred (e.g., Salesforce Administrator, Salesforce Service Cloud Consultant).Experience in customer service solutions and workflows.BENEFITSResponsibility from day one in a challenging work environment and "on-the-job" training as part of a committed team.Adequate compensation according to your qualifications and experience.A secure work environment because your health, safety and wellbeing is always our top priority.Flexible work schedule and Home-office options, so that you can balance your working life and private life.Learning and development opportunities23 holidays per yearAnother 5 days (readjustments days) and 2 days (cultural days)A collaborative, trustful and innovative work environmentBeing part of an international team and work in global projectsRelocation assistance to Madrid providedAt BASF, the chemistry is right.Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.
ContactDo you have any questions about the application process or the position? Please reach out to Elena Perez Tornos (******)
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