WE ARE SHELL RECHARGE SOLUTIONS
We're on a mission to enable cleaner transportation for everyone, driving the way towards a lower-carbon future. We do this by designing and building solutions for charging electric vehicles at home, at work, and on-the-go. With some of the most passionate and experienced minds on our side, we aim to make charging easy and accessible. Our award-winning services include charge points and a mobile app and charge card, that provide access to 275,000 charge points in over 33 countries.
WHAT YOU'LL BE IN CHARGE OF
The Delivery Coordinator plays a key role in our solution delivery process. The Coordinator will operate at the intersection of the installation and maintenance partners for our installations, both for downstream mobility (DSM) and other customers. You will play a key role in operational process design, programme planning, site preparation, and installation and maintenance execution.
Manage the delivery of sites with chargers
Manage the day to day relationships with the installation and maintenance partners, in case of DSM, these partners are called the Engineering, Procurement, Construction Manager (EPCM) and Field Maintenance Coordinator (FMC) respectively
Provide expertise in the development of a charging end to end operational process and continuous improvement activities
Partner management and integrating operational strategy with wider organisational goals
Manage the incoming order flow of installations and manage the planning of installations
Carry out Site Acceptance Tests for Shell Recharge and Shell Destination installations
THIS IS HOW YOU'LL CONTRIBUTE
- Take a key role in developing operational capabilities through partner management and operational process design
- Provide technical expertise during the sales process to Shell Recharge Solutions Sales colleagues and installation partners
- Develop cross functional expertise and relationships to ensure successful end to end delivery of projects
- Manage incoming orders for installations and the planning with our installation partners and / or other stakeholders
- Provide partners with expertise during the period in which Charge Points are installed, on-site if required
- Ensure that our installations are executed as per our quality and safety standards
- Take a supervisory role where necessary
- Continuously improve performance by bringing forward areas for improvement, allowing us to bring the quality of our service to a higher level and set new standards
Success will be when you
- Design and build operational processes and ensure our installation and maintenance partners install and maintain Charge Points as per our quality standards, resulting in a seamless commissioning process and great onboarding experience for our customers.
THIS IS WHO YOU ARE
Have experience with...
- Management of installation and maintenance service provider relationships
- Operational process design i.e. gateway analysis
- Order flow monitoring and order planning for complex multi-stakeholder deliveries
- Working in a dynamic B2B environment that constantly strives for improvement of the customer experience with expertise in operational delivery
Be skilled at
- Communicating with a technical and non-technical audience
- Educating technically skilled people
- Stakeholder management, on various levels of seniority
Be...
- Highly motivated to deliver a top customer experience
- Highly organised with meticulous attention to detail
- Goal oriented, analytical, and precise
- A strong communicator
- Authentic and inclusive. As part of our team, we enjoy being down-to-earth and aim to have a positive outcome for everyone. We do this by creating trust - and trust comes from transparency, openness and by being up-front as a person.
Have knowledge of
- Spanish and English, both verbal and written, professional level
- Engineering Degree or similar
- Charge points installations
BECOME PART OF THE CHANGE
Working at Shell Recharge Solutions means working in a fun, fast-growing international company with big ambitions. By joining us, you will:
- Contribute to a more sustainable future and become an expert in e-mobility;
- Have the chance to build a career as your unique self with all the support we can give you to become the best version of yourself
- Help Shell achieve the target to become a net-zero emissions energy business by 2050
- Work in an open, transparent and inclusive culture with colleagues from all over the world;
- Receive a competitive salary that fits your experience + bonus;
- 5 (paid) volunteering days per year on a full time basis
- Receive a laptop;
- Hybrid working model (50/50) with a working from home allowance
- Receive relocation support if needed
- Enjoy daily healthy lunches, prepared by our masterchefs;
- Develop your skills and expertise through several trainings.
#J-18808-Ljbffr
