At Skillsoft, we propel organizations and people to grow together through transformative learning experiences.
We believe every team member has the potential to be AMAZING.
Join us in our quest to transform learning and help individuals unleash their edge.The Delivery Coordinator is part of the European Delivery Team and reports directly to his or her Delivery Manager.
The DC is responsible for delivering of all OE/3rd Party or CC/3rd Party delivery according to the set processes and business procedures.
The DC works continuously to improve quality and high-level customer satisfactionThe successful candidate will be fluent in both English & Spanish - this is a 12 month Fixed term contract The main objectives are: Ensuring that events are taken over, risks are identified and shortcomings are resolved;Ensure that on the start date all events start smoothly without disruption;Ensuring that during the event, disruptions are resolved quickly and appropriately;Ensuring that all events delivered are completed according to the specified instructions.
Key Areas of Responsibility Ensuring that events are checked on takeover for: e.g.
Confirmation, Marked Guaranteed Delivery, Centre is matched to Booking Type (Virtual or Venue), Provisional Bookings, Resource Type Room, Resource Type Trainer, Resource Type Equipment, End of Course Evaluation available, Risk Determination (Flag).Ensuring that, especially for Closed Courses (CC), there is final coordination with the client.
Possibly carrying out (or having carried out) a Quality Check.Effectively ensure that an event has started smoothly by checking: Trainer is onsite/online, Participants are present (participants and or virtual), Technical problems, Access to course materials and labs, Available learning resources.To ensure appropriate monitoring of delivery, including resolving issues (where possible) or escalating where needed, in-class feedback from attendees, reminder to instructors and delegates for MTM / Qualtrics Ensuring that at the end of all events: All delegates have completed a Student End of Course EvaluationTrainers have completed an Instructor End of Course EvaluationIncidents and complaints are followed up or passed onHave a fully completed attendance listDelegates receive an Attendance Certificate/LetterDelegates redeem an End of Course Achievement Badge (Microsoft)Points for improvement are discussed in the appropriate weekly meetings Coordinate training for public sector projects: Ensuring that the objectives set by the public organisation are met.Preparation of documentation for the start, follow-up and end of the courses.Scheduling training sessions to achieve project objectives.Purchase and reservation of manuals and laboratories.Management of certification vouchers.Issue specific attendance certificates.Assist the Sales Department in the preparation of bids for tenders and grants.Collecting and submitting all the documentation required by the administrations within their platforms.In addition, the DC continuously takes the initiative to maintain good cooperation and relationship with the various teams, Scheduling Team, Fulfilment Team, CS(M) Team, Trainers, Quality and System Support to bring the event to the highest quality level and to ensure this level.
This is not intended to be a full description of duties and you will be expected to assist in such duties as may be required Our Values We are passionately committed to leadership, learning, and success.
We embrace every opportunity to serve our customers and each other as: one team, open and respectful, curious, and agile.
