.At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.ABOUT THIS ROLEAs a Corporate FX Dealer, your primary function is to retain and grow a profitable portfolio of client accounts through effective relationship management. You will need to ensure clients have access to market updates and intelligence. You will be responsible for securing market orders and obtaining regular transactions from clients, executing spot/forward payments through HiFX. In addition, once regulated you will be required to offer FX options and FX structured products as hedging tools to clients via our sister company HiFM.The role also requires Dealers to produce quality market commentary for distribution to clients and internal stakeholders.Our principlesAMBITION - We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our deliveryRESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibilityCOMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our communityROLES & RESPONSIBILITIESWorking with the CD to ensure effective implementation of desk initiativesConsistently and actively calling clients and answering emailsMaintaining up to date records of client's activities and requirements within company's internal systemsBuilding relationships with customers, affiliates and other internal stakeholdersEnsure all customer on-boarding is performed in accordance with regulatory requirements and HiFX policies and proceduresEnsure training provided is implementedManage retention levels at the expected and targeted positionManage all client complaints in a professional manner, escalating where neededPOSITION REQUIREMENTSResults orientated and ability to prioritise tasks in a fast-paced environmentAbility to build lasting relationships with clients to drive resultsIs engaged and uses initiative to assist with improving business processes and productivityStrong numeric skillsRelationship management, customer services skills and sales tenacityMonitoring of financial marketsExcellent communication skillsAttention to detailPERKS & BENEFITSCompetitive market-based salary23 days holidayMedical InsuranceLunch VouchersEuronet Employee Share Purchase Plan (ESPP)We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects
