Job Description
Experience the power of a game-changing career!
Ready to ditch the ordinary and embrace the extraordinary?
We're a global technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in Fashion.
Career growth and personal development
This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Customer Service Representative on our team, you will:
Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
Are proficient or bilingual in French plus an advanced level of English.Have a good disposition to work in a customer service environment.Have customer care skills – ability to listen to and understand the customers' needs.Can take ownership of, and progress calls to resolution or escalate calls to resolution.It will be a plus if you have:
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.
What's in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
39 hours/week temporary contract: rotative between Monday-Saturday from 9am to 6pm.Salary 18,400 euros gross/year.Central location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs and specialized courses.Experience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
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