The Alliance Management (AM) group sits within the Clinical Pharmacology Safety Sciences department and is accountable for managing our partners to ensure that they deliver what the organization needs and develop strong, beneficial partnerships with key providers. The remit of the Manager within Alliance Management is to support our alliance organization to oversee governance structures and escalation processes, with a focus on continuous improvement. This role will be responsible for contributing and/or managing a variety of activities enabling the Alliance Management team to partner with their internal stakeholders and external partners efficiently and effectively, driving value across the business and enabling the strategic partnerships to be successful.As a member of the Alliance Management for the Clinical Pharmacology Safety Sciences team, the incumbent will have the opportunity to build knowledge and experience across a variety of areas and will be responsible for supporting and coordinating a variety of tasks and activities across partners ensuring delivery to quality and timelines. These may include:Governance: Support the AM governance framework and coordinate operational activities within Alliance Management for supported partners (e.g., scheduling, agenda planning, material prep, minutes, action plans and follow-ups). Manage issues and improvement logs and track CAPAs. Support delivery of Partner Health Checks. Maintain AM reporting systems/tools (e.g., dashboards, trackers) to support accurate & timely partner performance reporting.Partner Portfolio Risk Management: Maintain risks & issue logs utilizing Risk Management Framework & Tools enabling reporting & trending.Portfolio & Capacity Management: Support the use of tools & processes to assess demand/supply to enable portfolio & capacity discussions with our partner.Partner Performance: Gather, collate & report on portfolio partner performance (e.g., Metrics/KPIs). Contribute to the content & accuracy of AM reporting systems/tools (e.g., dashboards, trackers) used to run/showcase reports, insights and trends.Issue and Escalation Management: Support triage of issues and escalations.Process Integration with Partners: Ensure compliance monitoring & tracking of partners' use of AZ processes. Support identifying opportunities to simplify & standardize processes, systems and services utilized across Alliance Management.Communications & Information Sharing: Support activities to support AM communication & engagement plans; including developing materials to optimize information sharing needs internally and externally. Develop & maintain information repositories (e.g., SharePoint).Continuous Improvement: Conduct Lessons learned & trending; identify opportunity for simplification & continuous improvement.
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