Job description Established over 20 years ago by Accenture and Microsoft, Avanade is uniquely positioned as a global leader across the Microsoft ecosystem.
Every day our 60,000 people bring industry insights, unrivalled expertise and breadth of services to do what matters for our clients and their customers.
In today's world, organisations need to embrace continual change.
By combining the deep expertise of our talent, our privileged access to the Microsoft ecosystem and our purpose of making a genuine human impact, we help our clients transform in ways big and small.
Collaboration is at the heart of our culture and the way we work.
Our approach is shaped around the business and IT priorities, and based on the latest thinking about digital and cloud solutions, Business Applications and technology services.
We also provide market-leading learning opportunities for you to develop your career further.
This comes in various forms including online courses, certifications and external training.
Come join us If you're ready to make a genuine human impact with your DCCP, AI and Azure skills, Avanade has countless paths for you to pursue.
One of them is sure to lead to your unique version of success.
Skills and experiences Experience in implementing conversation AI tech in European contact centers Experience with Azure Cognitive Services Experience with Azure Bot Framework/ Power Virtual Agent Highly Desirable: Experience in Nuance Conversational AI Knowledgeable about Contact Center solutions/integrations (CCaaS, on-premise) Knowledgeable about Microsoft's Power Platform and Azure OpenAI About you You lead the definition of solutions based on conversational and generative AI - define engagement outcomes and business benefits, high-level scope, architecture, implementation approach and effort estimates.
You fulfil the managing AI architect role on contact center engagements participating in all phases from envisioning and planning through execution and stabilization.
You work with the wider DCCP team to provide points of view and thought leadership using knowledge of how AI impacts and enhances other products in the Microsoft stack.
You are a subject matter expert for the DCCP and industry-related topics, developing relationships with CRM, Data and AI, and security teams in Avanade across our regional and European business.
Last but not least, you'll be a first-class client lead and guide colleagues in demanding presales projects.
What you will do Ensure service and operations to meet customer expectations.
Provide superior digital experiences with powerful business outcomes.
Provide expertise in selling, shaping, defining, implementing and quality assuring Avanade's Contact Centre clients across Europe.
Lead the client from the presales stage through to successful delivery.
Take ownership of the solution and its intended benefits from first contact until transition to our delivery team.
Provide industry and solution leadership at every stage and act as a trusted advisor to the client throughout the relationship.
Envision and design innovative solutions and services for our enterprise clients.
Drive cutting-edge evolution in their Customer Contact Centres!
Enjoy your career Some of the best things about working at Avanade include the opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications), real-time access to technical and skilled resources globally, and a dedicated career advisor to encourage your growth.
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.
Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protected group status as defined by law.
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