Come join us!
If you're ready to make a genuine human impact with your DCCP, AI and Azure skills, Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply!
Ensure your service and operations always exceed your customer expectations.
Skills and Experiences Experience in implementing conversation AI tech in European contact centers. Experience with Azure Cognitive Services. Experience with Azure Bot Framework/ Power Virtual Agent. Highly Desirable: Experience in Nuance Conversational AI. Knowledgeable about Contact Center solutions/integrations (CCaaS, on-premise). Knowledgeable about Microsoft's Power Platform and Azure OpenAI. About You You lead the definition of solutions based on conversational and generative AI – define engagement outcomes and business benefits, high-level scope, architecture, implementation approach, and effort estimates. You fulfil the managing AI architect role on contact center engagements participating in all phases from envisioning and planning through execution and stabilization. You work with the wider DCCP team to provide point of views and thought leadership using knowledge of how AI impacts and enhances other products in the Microsoft stack. You are a subject matter expert for the DCCP and industry-related topics, developing relationships with CRM, Data and AI, and security teams in Avanade across our regional and European business. Last but not least, you'll be a first-class client lead and guide colleagues in demanding presales projects. What You'll Do Ensure service and operations to exceed customer expectations. Provide superior digital experiences with powerful business outcomes. Provide expertise in selling, shaping, defining, implementing, and quality assuring Avanade's Contact Centre clients across Europe. Lead the client from the presales stage through to successful delivery. Take ownership of the solution and its intended benefits from first contact until transition to our delivery team. Provide industry and solution leadership at every stage and act as a trusted advisor to the client throughout the relationship. Envision and design innovative solutions and services for our enterprise clients. Drive cutting-edge evolution in their Customer Contact Centres! Enjoy Your Career Some of the best things about working at Avanade:
Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications). Real-time access to technical and skilled resources globally. Dedicated career advisor to encourage your growth. Engaged and helpful coworkers genuinely interested in you. Find out more about some of our benefits Employee Benefits at Avanade.
A Great Place to Work As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
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