This job is with Avanade, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Established over 20 years ago by? Accenture and Microsoft , Avanade is uniquely positioned as a global leader across the Microsoft ecosystem.
Every day our 60,000 people bring industry insights, unrivalled expertise and breadth of services to do what matters for our clients and their customers.
In today's world, organisations need to embrace continual change.
By combining the deep expertise of our talent, our privileged access to the Microsoft ecosystem and our purpose of making a genuine human impact, we help our clients transform in ways big and small.
Collaboration is at the heart of our culture and the way we work.
Our approach is shaped around the business and IT priorities, and based on the latest thinking about digital and cloud solutions, Business Applications and technology services.
We also provide market-leading learning opportunities for you to develop your career further.
This comes in various forms including online courses, certifications and external training.
Come join us If you're ready to make a genuine human impact with your DCCP, AI and Azure skills, Avanade has countless paths for you to pursue.
One of them is sure to lead to your unique version of success.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role?
We still encourage you to apply!
ensure your service and operations always exceed your customer expectations.
Skills and experiences · Experience in implementing conversation ai tech in European contact centers · Experience with Azure Cognitive Services · Experience with Azure Bot Framework/ Power Virtual Agent · Highly Desirable: Experience in Nuance Conversational AI · Knowledgeable about Contact Center solutions/integrations (CCaaS, on-premise) · Knowledgeable about Microsoft's Power Platform and Azure OpenAI About you You lead the definition of solutions based on conversational and generative AI – define engagement outcomes and business benefits, high-level scope, architecture, implementation approach and effort estimates.
You fulfil the managing AI architect role on contact center engagements participating in all phases from envisioning and planning through execution and stabilization You work with the wider DCCP team to provide point of views and though leadership using knowledge of how AI impacts and enhances other products in the Microsoft stack.
You are a subject matter expert for the DCCP and industry related topics.
Developing relationship with CRM, Data and AI and security teams in Avanade across our regional and European business.
Last but not least, you'll be a first-class client lead and guide colleagues in demanding presales projects What you'll do Ensure service and operations to ensure customer expectations.
Provide superior digital experiences with powerful business outcomes.
Provide expertise in selling, shaping, defining, implementing and quality assuring Avanade's Contact Centre clients across Europe.
Lead the client from the presales stage through to successful delivery.
Take ownership of the solution and its intended benefits from first contact until transition to our delivery team.
Provide industry and solution leadership at every stage and will act as a trusted advisor to the client throughout the relationship.
Envision and design innovative solutions and services for our enterprise clients.
Drive cutting edge evolution in their Customer Contact Centre's!
Learn more Avanade is the leading global provider of digital, cloud, AI and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem.
Founded in 2000 as a joint venture between Accenture LLP and Microsoft Corporation, Avanade has more certifications, Gold-level competencies and most valued professionals (MVPs) than any other Microsoft partner.
Every day, our 60,000 professionals in 26 countries innovate responsibly to make a genuine human impact for our clients, their employees and their customers.
To learn more about the types of projects our Analytics team works on check out this information? thyssenkrupp Materials Services uses data to help strike a delicate operational balance https://www.avanade.com/en-gb/clients/thyssenkrupp? What matters to SSE Renewables is innovating for a sustainable future https://www.avanade.com/en-gb/clients/sse-renewables-ai? Hachette UK enables employees with machine learning-driven contract searches https://www.avanade.com/en-gb/clients/hachette-automated-identification? Marston Holdings?identifies significant cloud savings https://www.avanade.com/en-gb/clients/marston-holdings Interested in knowing what's going on inside Avanade?
Check out our blogs:? Avanade Insights – exchange ideas that drive tomorrow's innovation https://www.avanade.com/en/blogs/avanade-insights? Inside Avanade – explore what life is like working at Avanade https://www.avanade.com/en/blogs/inside-avanade Enjoy your career Some of the best things about working at Avanade Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)?? Real-time access to technical and skilled resources globally?? Dedicated career advisor to encourage your growth? Engaged and helpful coworkers genuinely interested in you?? ?? Find out more about some of our benefits Employee Benefits at Avanade https://www.avanade.com/en/career/benefits A great place to work As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return.
As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities.
You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise.
You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live.
It's all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.
Visit our Inclusion & Diversity page? Create a future for our people that focuses on? • Expanding your thinking?? • Experimenting courageously?? • Learning and pivoting? Inspire greatness in our people by? • Empowering every voice?? • Encouraging boldness?? • Celebrating progress?? Accelerate the impact of our people by? • Amazing the client?? • Prioritizing what matters??? • Acting as one We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees.
Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.
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