Established over 20 years ago by?Accenture andMicrosoft, Avanadeis uniquely positioned as a global leader across the Microsoft ecosystem.
Everyday our 60,000 people bring industry insights, unrivalled expertise and breadthof services to do what matters for our clients and their customers.
In today's world, organisations need toembrace continual change.
By combining the deep expertise of our talent, ourprivileged access to the Microsoft ecosystem and our purpose of making agenuine human impact, we help our clients transform in ways big and small.
Collaboration is at the heart of our cultureand the way we work.
Our approach is shaped around the business and ITpriorities, and based on the latest thinking about digital and cloud solutions,Business Applications and technology services.
We also provide market-leadinglearning opportunities for you to develop your career further.
This comes invarious forms including online courses, certifications and external training.
If you're ready to make a genuine humanimpact with your DCCP, AI and Azure skills, Avanade has countless paths for youto pursue.
One of them is sure to lead to your unique version of success.
Unsure if you meet all the qualifications ofa job description but are deeply excited about the role?
We still encourage youto apply!
ensure your service and operations always exceed your customerexpectations.·Experience in implementing conversation aitech in European contact centers·Experience with Azure Cognitive Services·Experience with Azure Bot Framework/ PowerVirtual Agent·Highly Desirable: Experience in NuanceConversational AI·Knowledgeable about Contact Centersolutions/integrations (CCaaS, on-premise)·Knowledgeable about Microsoft's PowerPlatform and Azure OpenAI You lead the definition of solutions based on conversational and generative AI – define engagement outcomes and business benefits, high-level scope, architecture, implementation approach and effort estimates.
You fulfil the managing AI architect role on contact center engagements participating in all phases from envisioning and planning through execution and stabilization You work with the wider DCCP team to provide point of views and though leadership using knowledge of how AI impacts and enhances other products in the Microsoft stack.
You are a subject matter expert for the DCCP and industry related topics.
Developing relationship with CRM, Data and AI and security teams in Avanade across our regional and European business.
Last but not least, you'll be a first-class client lead and guide colleagues in demanding presales projects Ensure service and operations to ensure customer expectations.
Provide superior digital experiences with powerful business outcomes.
Provide expertise in selling, shaping, defining, implementing and quality assuring Avanade's Contact Centre clients across Europe.
Lead the client from the presales stage through to successful delivery.
Take ownership of the solution and its intended benefits from first contact until transition to our delivery team.
Provide industry and solution leadership at every stage and will act as a trusted advisor to the client throughout the relationship.
Envision and design innovative solutions and services for our enterprise clients.
Drive cutting edge evolution in their Customer Contact Centre's!Some of the best things about working at AvanadeOpportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications) Real-time access to technical and skilled resources globally Dedicated career advisor to encourage your growth Engaged and helpful coworkers genuinely interested in you Find out more about some of our benefits Employee Benefits at Avanade https://www.avanade.com/en/career/benefits
