Responsibilities
- Perform advanced level wind turbine remote operations and support.
This includes proficient operation and use of remote operation and diagnostic tools.
Document tasks where required and enter data into the company system, such as SAP.
- Effectively gather information remotely regarding turbine issues and performance.
May diagnose, recommend, and implement solutions for turbine equipment.
Communicate pertinent information to key team members and the field.
- Seek assistance when encountering turbine issues outside trained skill level to ensure success in resolution.
- Follow basic structured problem-solving processes to perform troubleshooting and diagnostic tasks with remote SCADA and IT diagnostic tools.
- Initiate and perform most work tasks as well as follow defined instructions according to written and verbal instructions.
- Demonstrate and promote integrity, efficient initiative, as well as a focus on reliability and quality of work.
May assist with or perform basic quality audits of less experienced staff.
- Effectively promote a professional team environment through assisting teammates in accomplishing goals as well as mentoring junior technical staff.
Visibly support and promote team spirit and collaboration.
- Effectively look for improvement opportunities to job-appropriate processes and procedures and communicate through appropriate channels.
- Interface with customers and may respond to customer inquiries.
Will refer complex customer inquiries to higher-level technical staff or manager.
Demonstrate skilled customer service.
- This role may require travel, working overtime, including working a flexible and variable work schedule as needed to meet business needs.
Qualifications
- Minimum one year of technical wind industry experience OR in absence of technical wind industry experience, minimum one year of experience working with hydraulic, electrical, mechanical skills.
- Technical Associate's degree or equivalent preferred.
- Very efficient verbal communication skills and reading comprehension skills in English and Spanish.
- Professional attention to detail and solid problem-solving skills.
- Prior customer relations experience in a commercial setting preferred.
Competencies
- Ability to understand technical language and to recognize and differentiate technical issues.
- Ability to work unsupervised as well as in a team environment.
- Ability to work in rotating shifts (including nights, weekends, and bank holidays).
What we offer
As a member of the Vestas team, we offer an attractive salary and one of the most comprehensive benefits plans in the industry.
Among the many amenities we offer:
- healthcare; paid time off (PTO); generous 401(k) plan; tuition assistance; and much more.
About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions.
We are specialized in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else.
We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us.
With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination.
We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives.
We also aim to give everyone equal access to opportunity.
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