.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Project Manager (DCPM). Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs,Diversity & Inclusion trainings and events, and professional certifications. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!Responsibilities:As a Datacenter Project Manager, your success will be measured by:Data Center OperationsEnsure compliance with data center business units and service-level policies.Engage with appropriate teams and resources to execute tasks or projects.Manage programs associated with area of responsibility.Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.Participate in Root Cause Analysis (RCA) process as appropriate.Service DeliveryPerform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.Learn the customer's business and maintain a strong customer focus.Manage the assigned projects or programs to meet service delivery objectives and escalate to appropriate stakeholders to remove obstacles.Recognize potential customer impact of other events and issues (e.G., customer lockdown), communicate potential impact, and plan for impact accordingly.Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.Data Center Work EnvironmentShare best practices; assist others in learning role, process, procedures.Provide mentorship across data centers for specific expertise.Seek training opportunities that meet the interest of the business as well as own career goals and objectives.Suggest ways for reducing risk of performing maintenance; work with others to accommodate scheduling needs
