Job Description
We are looking for an experienced and highly motivated Data Scientist specializing in Artificial Intelligence and Machine Learning to drive the automation of business processes across the LAER lifecycle. This hands-on role will focus on leveraging data science techniques to reduce manual tasks, streamline workflows, and integrate data across systems to optimize customer outcomes. You will work closely with cross-functional teams to create, implement, and monitor automation solutions that directly enhance customer experience and operational efficiency.
Key ResponsibilitiesData Integration & Automation:
Develop and deploy machine learning models to automate processes and integrate customer data across multiple systems of record.Process Optimization:
Analyze and improve customer workflows, identifying opportunities for automation to remove manual effort within the LAER lifecycle stages.Predictive & Prescriptive Analytics:
Build predictive models to anticipate customer needs, enabling proactive support and decision-making within the Customer Success team.Tool Development:
Create tools and frameworks to enable Customer Success Managers (CSMs) to interact with automated insights, reducing repetitive tasks and enhancing customer interaction efficiency.Collaborative Solution Design:
Work closely with the Product, Data Engineering, and Customer Success teams to ensure that AI solutions are well-aligned with customer outcomes and business objectives.Continuous Improvement:
Regularly evaluate the performance of deployed models and adjust them to ensure they meet evolving customer and business needs.Key AccountabilitiesProcess Automation Implementation:
Design, test, and deploy machine learning models and automation solutions.Performance Monitoring & Adjustments:
Track the success of automation tools and adjust algorithms to optimize their effectiveness and align with customer outcomes.Data Accuracy & Integration:
Ensure data consistency across systems and work to enhance data integration for a seamless end-user experience.Stakeholder Communication:
Regularly report on automation initiatives and impact metrics to stakeholders, demonstrating value and return on investment.Key Metrics for SuccessAutomation Coverage:
Percentage of LAER processes automated with minimal manual intervention required.Reduction in Manual Tasks:
Measured decrease in time spent on manual, repetitive tasks by Customer Success Managers (CSMs).Model Accuracy & Performance:
Precision and recall metrics for deployed predictive models, with targets specific to business requirements.Customer Experience Improvement:
Improvement in Net Promoter Score (NPS) and Customer Satisfaction (CSAT) due to more streamlined processes and faster response times.QualificationsBachelor's or Master's degree in Data Science, Computer Science, Statistics, or a related field.Proven and hands-on experience in data science, preferably in SaaS or enterprise software.
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