About the Role
The EMEA Client Response Data Team requires a Data Research Analyst to provide support for complex data cases that get escalated to our team. You will work closely with Client Service Support, Data Product Management, and Data Operations to ensure resolution of these issues. Our analysts are required to research identified issues, ensure timely resolution, and communicate outcomes to all appropriate team members. Timely resolution requires coordinating resources across various data teams. More importantly, you will help in identifying the trends of data cases submitted and come up with strategies to reduce the number of data issues submitted. The position is based in our Data & Development Center EMEA and will report to the Leader of the Client Response Team.
Job ResponsibilitiesDemonstrate a high sense of ownership of the issues in the data ticket queue to be responsive and provide timely updates, follow-up, expedition, and resolution.Collaborate strongly with the global data teams.Continuously evaluate procedures, create and enhance analytical tools, and implement process improvement projects.Using project management methodology such as LEAN Six Sigma to track, evaluate, and determine resolution approach for complex data issues.Act as an expert regarding investment data points and calculations including new financial regulations (Solvency II, MIFID II, etc.).Understand roles, responsibilities, and expertise of internal stakeholders to expedite issue resolution.Translate requests from internal clients into detailed written specifications and user stories.QualificationsA bachelor's degree or equivalent is required.Proficient oral and written communication skills. Fluent in English and at least two other European languages is required.Collaborates well in a team environment, with the ability to communicate and work with team members from diverse backgrounds in a conscientious and inclusive way.Sensitive to clients' needs.Solid understanding of the financial industry and passionate about investment data.Strong organizational and time-management skills, capable of handling high volumes of data and meeting strict deadlines.A minimum of 2 years of experience working with Morningstar's internal database tools and data collection processes, including but not limited to DataManager, XOI, and TSDB.You will be collaborating with cross-functional teams and leading from the front when it comes to different types of data, so experience within data methodology/quality and processes is a big bonus.Previous experience in project management is preferred.A deep customer service focus and strong attention to detail.Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change.
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