.As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins.Our Great Opportunity! Our organization is looking for Senior Engineers working in global customer support and technical coordination for the UDM product area. We are seeking people that are service-minded, with good technical skills, as well as soft skills, to cooperate and negotiate with multiple partners. You need to be accountable, self-driven and always keep the customer's interest in mind.Main Responsibilities Global Product Deployment: As technical coordinator in GPD, you will help CU's in deployment projects.Customer support: As a support engineer within the UDM team you will develop support activities required to provide outstanding support and maintenance service for our customers.5G Demo & POCs & early customers: GS is the driver for 5G Demos, Trials and POCs and supporting key 5G customers going live.You will Handle and drive CSR (Customer Service Requests)/TTX resolution from global customers.Perform remote and on-site troubleshooting in real customer networks and labs.Take part in on-site installation, configuration and testing activities.Participate in emergency support handling.Verify emergency corrections in lab before they are released to customer.Participate in early product deployment projects.Dialog frequently with our interfaces in the region, PDU and product line.To be successful in the role you must have Master of Science / Bachelor degree or equivalent in any of the following: Computer Science, Telecommunication, Information Technology or Electrical Engineering.Experience and competence working with UDM & Policy nodes (CUDB, HSS, SAPC, HLR, IPWorks, UPG, EIR).Customer support experience.Availability for on-call work schedule.Excellent oral and written English skills.Additional Qualifications Knowledge of CSR, TTX and TR handling processes.Knowledge of Cloud and virtualization.Virtualization and Kubernetes.What ´s in it for you? Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of careeropportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority
