Data Center Technician, Data Center OperationsWe are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of Data center infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team and gain troubleshooting skills on different hardware and software cases.You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.Key Job Responsibilities• SAFETY: Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.• DATA CENTER OPERATIONS (DCO): This position involves:Diagnosing hardware and network problems followed by physical repairsTroubleshooting events within internal Service Level Agreements (SLAs)Performing root cause analysis of equipment failuresManual handling and lifting of equipment may be required (weight limits in accordance with regulations)Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environmentOn-call rotation reaction to off-duty emergency callsA valid driver's license is required for this role.A Day in the LifeIn this role, you'll be working on our advanced ticketing system, managing a diverse workload and solving complex server hardware issues. You'll be part of a collaborative team that keeps our cloud infrastructure running smoothly, responding to both automated directives and team leadership with exceptional time management and adaptability.Your expertise in problem ticket tracking and escalation procedures will be crucial as you consistently meet and exceed Amazon's high standards for technical proficiency and operational excellence. This role is vital in maintaining the efficiency and reliability of our sophisticated data center infrastructure – you'll be working on the cutting edge, helping to change the face of Cloud technology in the region.We're looking for skilled technicians with a passion for technology to help us expand our Cloud to the next level.BASIC QUALIFICATIONS• High school or equivalent diploma• +1 year of experience with computer hardware troubleshooting and repair• Valid EU driving licensePREFERRED QUALIFICATIONS• Bachelor's degree in information technology or computer science• Basic knowledge of Linux and experience with network protocolsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.Posted: November 30, 2024 (Updated about 3 hours ago)
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