Data Center Technician, Data Center OperationsDescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesYou will interact with stakeholders in Spain and across EMEA, so both Spanish and English language proficiency is essential.Working to meet SLAs against assigned trouble tickets via a directed workflow.Being first line touch point for hardware troubleshooting and technical issues.Performing regular server hardware repairs (drives, motherboards, etc.).Carrying out routine network, server hardware, and OS-related repairs.Working with cross-functional teams on a regular basis to complete routine work.Engaging with Smart Hands in EU Regional POPs.Adhering to security and safety best practices in the data center.Participating in Data Center power & cooling events.Participating in team meetings for metric analysis and daily/weekly goals achievement.Identifying and helping create documentation for use globally.Identifying and helping create process improvements relevant to the data center environment.Performing server upgrades, rebuilds, scheduled works as required.Interacting with third party vendors & contractors.Contributing to the development of other team members.Basic QualificationsExperience with computer hardware troubleshooting and repair.Preferred QualificationsKnowledge of TCP/IP networks.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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