As a Microsoft Data Center Project Manager (DCPM), you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives, and escalate to appropriate stakeholders to remove obstacles.
You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents.
This job will allow you to build a solid understanding of data center procedures, engage in collaboration across various teams, and provide mentorship across data centers by sharing best practices.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
As a CO+I DCPM, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure comprises a large global portfolio of more than 200 data centers in 32 countries and millions of servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesDemonstrate conscientiousness on cost; adhere to budget requirements; keep costs reasonable and contribute to staying within budget.Follow and adhere to safety and security policies and procedures.Report immediately any safety or security issues or concerns.Perform troubleshooting for service incidents and escalate, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.Proactively review schedules and avoid conflicts when possible.Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
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