Job ID: 2835817 | Amazon Data Services Spain, S.L.
This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.
Amazon Data Centers takes customer data with the utmost importance, and selected candidates must be able to perform repetitive tasks without variance and adhere to strict Standard Operating Procedures (SOP) that ensures customer data is protected and properly handled.
This Entry Level position requires candidates to be a self-starter, highly motivated individual who can adhere to strict processes and be able to perform repetitive tasks with no deviation and demonstrate continuously consistent results. Team Members will be working in a multifunctional environment and must be able to communicate and promote cross-team functionality.
Key job responsibilities You will interact with stakeholders in Spain and across EMEA, so both Spanish and English language proficiency is essential.
Working to meet SLAs against assigned trouble tickets via a directed workflow.
Being the first line touch point for hardware troubleshooting and technical issues.
Performing regular server hardware repairs (drives, motherboards, etc.).
Carrying out routine network, server hardware, and OS related repairs.
Working with cross-functional teams on a regular basis to complete routine work.
Engaging with Smart Hands in EU Regional POPs.
Adhering to security and safety best practices in the data center.
Participating in Data Center power & cooling events.
Participating in team meetings for metric analysis and daily/weekly goals achievement.
Identifying and helping create documentation for use globally.
Identifying and helping create process improvements relevant to the data center environment.
Performing server upgrades, rebuilds, and scheduled works as required.
Interacting with third-party vendors & contractors.
Contributing to the development of other team members.
BASIC QUALIFICATIONS - STEM classes or vocational course curriculum education
- Are 18 years of age or older
- Work 10 hour shifts as needed
PREFERRED QUALIFICATIONS - Knowledge of computer hardware components and operating systems
- High school or equivalent diploma
- Experience with Microsoft Office products and applications
- Experience managing work and priorities through a ticketing system and coordination with Manager
Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Posted: October 21, 2024
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