Data Center Operations (DCO) Server Engineer, NRT East - DCOAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.About the RoleData Center Operations (DCO) Server Engineers are a part of the Infrastructure Operations Team, the backbone of AWS that supports our rapidly growing AWS business and customers 24/7. Server Engineers maintain the infrastructure, including servers, network devices and other components and parts, ensuring we continue to raise the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.About YouAt Amazon, everyone is a leader. You are self-motivated and can adapt in a fast-paced, constantly evolving environment. You have a passion for technology, seek to understand how things work, are a problem solver and may have some Data Center experience. We have guidelines and processes to follow, and the work requires attention to detail and a desire to find answers. Where there are not answers, you see opportunities to find solutions and make improvements. If you enjoy working alongside a close-knit and diverse team of leaders, this is the place to be!Key Job ResponsibilitiesEach day presents itself with unique challenges, which include:24/7 onsite coverage as a Team in shifts and/or oncall (4 days on, 3 days off - we value work-life balance)Break-fix of servers and network devicesTroubleshooting of network connectionsResponding to high-severity events within SLAsContributing to and/or leading projectsCoordinating and building relationships with various Data Center teamsSeeking out ways to improve yourself and the processes and systems with which you workStarting from your 'Day One', we provide an onboarding process and continuous training and growth opportunities. You will work independently and with your colleagues as you gain an understanding of data centers and be at the forefront of this transformational technology. There will be opportunities to expand within the team and the organization as AWS encourages all Amazonians to exceed the expectations of our customers.Minimum Requirements- 2+ years of computer hardware troubleshooting and repair experience- 1+ years of computer networking experience- High school or equivalent diploma- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
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