Data Center Infrastructure Delivery Manager, DCC CommunitiesAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and equipment. This manager will be responsible for growing a team and will oversee their development and growth. The successful candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction, and proposing technical solutions. This manager will ultimately be responsible for installing and delivering our network equipment and related infrastructures, as well as driving low voltage structured cabling across the Amazon data center platform.Key job responsibilitiesPrioritize and assign tasks to data center technicians and operatorsManage inbound hardware installation from receiving through deployment stagesManage the installation of cabling infrastructure in a data center environmentGuide, train and educate staff on the best practices related to all service owner issuesManage tasks and deliverables across small to large-size projectsRecommend, document, and oversee policies and procedures to meet industry best practices and required SLAsProvide weekly reporting to the data center managersCoordinate team resources to support project and delivery needs, including emergency projects, change management, maintenance window support, and potential off-hours and on-call needsRecruit and train data technicians to ensure appropriate staffing levelsHost weekly staff meetingsDrive compliance to Amazon performance management requirementsMinimum RequirementsBachelor's degree in computer science or related engineering disciplineRelevant work experience in Data Center, IT Operations, or similarExperience in people managementTCP/IP networking, network cabling, structured cabling, optic types, and test equipment experiencePreferred QualificationsMaster's degree in engineering, computer science, or a related fieldExperience working in a Data CenterExperience implementing LEAN/6 Sigma methodology (continuous improvement, 5 Whys, Root Cause analysis, etc.)Experience with information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices, and IT service delivery principles and best practicesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
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