With a global mission to "make the healthcare experience more human", Docplanner Group is the world's biggest healthcare platform, serving patients and the healthcare ecosystems across 13 countries in Europe and LATAM.We create digital apps and software solutions for doctors, clinics, hospitals, and patients to enable the healthcare ecosystem and the patient journey to work together more seamlessly. With free doctor reviews and instant online appointment booking for patients through its online marketplaces, Docplanner has a network of almost 2 million healthcare professionals, serves over 260,000 customers globally, and operates in 13 countries in Europe and LATAM. Doctors and clinics count on Docplanner to facilitate scheduling, booking, communication and payments for millions of patients a month. Through its innovative and user-friendly software, doctors and clinics can optimize patient flows, reduce costly no-shows, and completely digitize their practices - all resulting in valuable time savings that can instead be used to improve patient outcomes and experiences. Via its TuoTempo brand, we also offer a more sophisticated suite of optimization products for large healthcare institutions.We're funded by some leading VCs - Goldman Sachs, One Peak Partners, Point Nine and Target Global - and so far we have raised over €450m. Currently, we're on around €180m ARR (60% yoy growth) and already reach profitability to growth in the first half of 2025!In your role, you will be in charge of helping the CS structure to achieve its results in the following way:Create useful reports to analyze business metrics;Provide insights to the CS structure for analysis and decision-making;Interpret the different KPIs of the business & action plans required for improvements in the area;Create and update processes in the CRM, which improve business indicators to have a greater impact;Ensure new processes/tools/best practices adoption and create a knowledge base for them;Ensure the quality of processes and data;Work closely with different departments to follow up on existing projects or help with emerging projects;Take part in strategic projects to ensure their success and maximize business impact;Train the CS Spain team to execute the processes correctly at our headquarters in Barcelona.What makes you a strong fitYou have 2-3 years of experience in a similar role.You have Database and SQL experience.Knowledge of Tableau, Datastudio, and Google Sheets.Experience in managing a CRM - Salesforce, Hubspot, etc.Fluent in English and advanced/bilingual in Spanish.You are a super analytical person, results-oriented, with a creative and dynamic mindset, and, of course, a good communicator. A passion for accuracy, the ability to learn new systems, and a commitment to improving service to our customers are essential.A strong work ethic, a superior sense of organization, and teamwork are essential.Benefits:Competitive salary appropriate to your experience.Share options plan after 6 months working with us.Corporate access to the Ifeel emotional well-being tool.Free birthday to spend the day with your loved ones!Join our team and share the greatness! Participate in our successful referral program and get rewarded for bringing in exceptional talent like yours.An amazing team that will welcome you and support you along the way.We promote and embrace equal opportunities in our recruitment process and every day at work. If you apply for a job with us, you will be treated equally regardless of your age, disability, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human diversity. If you need any additional assistance with your selection process, we encourage you to let us know.
#J-18808-Ljbffr