Danish Technical Support Agent

For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have. Our ideal candidate is
A natural team player - we believe in supporting and developing our people,
Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
Tech savvy - you'll be working a lot with consumers with problems relating to mobile devices. You have the ability and will to absorb knowledge
Required skills
Fluent in Danish
Working proficiency in English
Experience in Technical Support is preferred
Self – Sufficient confident in troubleshooting basic technical issues related to Connectivity, Systems Devices
Ability to follow technical troubleshooting steps
Excellent communication skills
High understanding of IT topics such as storage, networking, mobile device management
You display of a strong customer focus and promotion of a commitment to excellence
Previous customer service experience is a plus
Ability to show empathy towards customers
You have a positive flexible attitude
Attendance and punctuality
Ability and will to absorb knowledge
Benefits
Excellent benefits package
Multilingual and excellent work environment to provide the customer service
Extensive training
Adaptation to Greek culture and Greek language courses
Internal employee incentives
Located in an amazing office in Greece with excellent transport links
Excellent relocation package with a great support system for non local hires
Private Health coverage
Enjoy life in Greece, there are loads of social sports events
LocationRemote, must be based in Greece