Danish Speaking Technical Support - [Cwn25]

Danish Speaking Technical Support Advisor
Benalmadena, Spain
€18,400 + bonus
Responsibilities:
The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication channels.
He/she must give information in a practical and clear manner within the set parameters.
This advisor must also answer questions concerning specific procedures and services.
Main Tasks:Identify and analyse the technical issue of the customer by good listening and asking clear and concise questions.Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.Per customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.Job Requirements:Supports a minimum of two languages fluently both written and spoken.Enough understanding of the English language to follow training.Preferably with a completed ICT training.A strong technical affinity; experience in the technical field is a plus.Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.
).A good understanding of the MS Office environment is essential.Good telephone etiquette.Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.Competencies:Service orientedAccurateMultitaskingAnalyticalCommunicativeJob Types:Full-time, Commission, Permanent
Salary:€18,400.00 - €20,000.00 per year
Language:Danish (required)

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