Job Title: Technical Advisor (Danish-Speaking) Location: Málaga, Spain Work Arrangement: On-site Company: Leading Audio-visual Equipment Company Overview: Are you passionate about technology and eager to provide top-notch technical support?
We are seeking a Danish-speaking Technical Advisor with a good command of English (B2 level) to join our team in Málaga, Spain.
In this on-site role, you will handle technical inquiries from customers regarding a range of audio-visual products, ensuring they receive clear, practical assistance.
This is an excellent opportunity to work with cutting-edge consumer electronics in a dynamic, customer-facing role.
Key Responsibilities: Customer Interaction: Handle inbound technical inquiries from customers through various communication channels (phone and email), providing clear and practical information within set guidelines.
Problem Solving: Efficiently address and resolve complex technical issues by carefully listening to customers and asking concise, relevant questions to identify the root cause.
Technical Support: Deliver high-quality customer service using your technical expertise, along with knowledge gained from internal training and support systems.
Documentation: Gather and document all relevant information from each customer interaction into the system to ensure a high level of service and accurate record-keeping.
Continuous Learning: Stay updated on the latest developments in technical areas, including network architecture and consumer electronics, to enhance your ability to assist customers effectively.
Candidate Requirements: Language Skills: Fluency in Danish and proficiency in English (both written and spoken) to follow training and handle customer interactions.
Technical Background: Preferably completed ICT training, with a strong technical affinity.
Experience in the technical field is a plus.
Product Knowledge: Understanding of network architecture and consumer electronics products, such as wireless audio and smart displays.
Software Proficiency: Good knowledge of the MS Office environment is essential.
Communication Skills: Excellent telephone etiquette and the ability to communicate technical concepts clearly and effectively.
Experience: Prior experience in a Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is advantageous.
Benefits: Competitive Salary: Attractive salary package tailored to your experience.
Incentives: Comprehensive benefits and a relocation package for candidates moving to Málaga.
Professional Growth: Opportunities to advance your career in a leading audio-visual company.
How to Apply: Interested candidates should send their CV in English to ****** , with the subject line "Danish-Speaking Technical Advisor - Málaga."
Join our team in Málaga and contribute to delivering exceptional technical support for leading audio-visual products in a vibrant and innovative environment!