Location: Málaga, Spain
Language: Danish
Description:Team Leader As Team Leader you will be responsible for coaching, supporting and the continuous development of your team.
General tasks:Keep an overview of the team, ensure attendance and absence is managedEnsure that efficiency of the team complies with given SLAsGuide team members so they reach agreed KPIs and Quality standards1-2-1 with team member on a weekly basisDeploy and follow up on development plans with team membersHold team meetingsLead or assist with team trainingEscalate any potential issues to Head of AccountManage Daily ReportingPrepare MSRs with Head of AccountEnsure team are motivatedCreate a positive and engaging work environmentSpecific tasks and Responsibilities:Your input is crucial and will contribute to a customer focused and efficient production creating a positive environment. There are high demands to deliver; the ability to understand the different situations and identify activities that need action, both in the short term and in the long term is expected.
It is necessary that you know the overall objective, since you should know which SLAs & KPIs you need to focus on and work with your team to improve. You are to bring a positive approach to develop your employees and give them the very best chance to succeed in reaching their goals.
Hours and Benefits:Full-time contract: 39 hours/weekSchedule: Monday to Friday 09:00 - 17:00Salary for 39 hours: base salary of 29,400 Euros gross/year + bonus up to 2,400 Euros gross/yearOngoing trainingStart date: ImmediateHolidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)Requirements:Native level Danish language skillsGood command of English languageGroup leadership skillsAbility to coachExcellent verbal communication skillsFlexible attitudeRRQ23-002529-1-DENMARK
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