Company: Leading Technology Company Location: Barcelona, Spain Work Arrangement: On-site Overview: Are you passionate about technology and exceptional customer service?We are seeking a dedicated Danish-Speaking Customer Support Advisor to join our team in Barcelona.This on-site position offers an exciting opportunity to work with a leading technology company in one of Europe's most vibrant cities.As a Customer Support Advisor, you will be responsible for providing outstanding service to our Danish-speaking customers, ensuring their satisfaction, and resolving any issues they may encounter.Responsibilities: Customer Assistance: Respond promptly and professionally to customer inquiries, providing comprehensive advice and support to ensure customer satisfaction while maintaining contractual SLA.Issue Resolution: Diagnose and resolve technical issues, providing clear, step-by-step instructions to customers.Escalate complex issues to higher-level support as needed.Process Compliance: Follow all established processes and procedures of the project to ensure efficiency and compliance.Regularly update and maintain customer records in our CRM system.Team Support: Provide coverage for other agents during their absence, ensuring seamless team operations.This may involve assisting within the same team or across different teams as required.Project Collaboration: Collaborate with Supervisors and Mentors on specific projects, contributing to the development and implementation of new initiatives.Administrative Duties: Accurately complete all necessary administrative tasks, including holiday requests, sickness reports, and overtime forms in a timely and precise manner.Team Meetings: Actively participate in regular team meetings to stay informed about team goals, updates, and any changes in procedures.Share insights and provide feedback to enhance team performance.Continuous Improvement: Engage in ongoing training sessions to enhance your technical skills and product knowledge.Stay updated on the latest company products, services, and technologies.Customer Feedback: Collect and communicate customer feedback to relevant teams to improve our products and services.Participate in team discussions to share insights and suggestions for improvement.Service Excellence: Strive to meet and exceed key performance indicators (KPIs) and service level agreements (SLAs).Focus on delivering high customer satisfaction and prompt issue resolution.Additional Tasks: Undertake additional tasks as required by Supervisors or Mentors to maintain service performance, quality, and customer satisfaction.This may include special projects or initiatives aimed at improving overall service delivery.Requirements: Language Skills: Native-level proficiency in Danish and at least B2 level proficiency in English.Strong written and verbal communication skills in both languages.Eligibility: Must have EU citizenship or a Spanish residence card.Experience: Previous experience in a similar customer support or service role within the technology industry is preferred.Sales Skills: Basic sales skills, including upselling and cross-selling, to enhance customer interactions and drive additional revenue.Technical Aptitude: Basic technical knowledge with a keen interest in learning new systems and tools.Ability to quickly understand and explain technical concepts.Customer Service Orientation: Strong commitment to providing high-quality customer service and ensuring customer satisfaction.Problem-Solving Skills: Excellent analytical and problem-solving skills with the ability to resolve issues independently and efficiently.Team Player: Ability to work well within a team, providing support and contributing to a positive team environment.Adaptability: Flexibility to take on additional tasks and adapt to changing work environments and schedules.Administrative Skills: Ability to handle administrative duties efficiently and accurately.Strong organizational skills and attention to detail.Benefits: Competitive Salary: Attractive salary package with regular performance evaluations to recognize your contributions and achievements.Performance Bonus: Additional bonuses based on performance, recognizing your dedication and achievements in meeting and exceeding goals.Relocation Package: Financial assistance for candidates relocating from abroad, including up to 500 EUR for flight and support in finding accommodation.Professional Development: Opportunities for continuous learning and career growth.Access to training programs and development resources to enhance your skills and knowledge.Work Environment: Experience working in one of Europe's most vibrant cities with a dynamic and supportive team.Enjoy the cultural and lifestyle benefits of living and working in Barcelona.How to Apply: Interested candidates are encouraged to send their resume in English to ****** with the subject line "Danish-Speaking Customer Support Advisor - Barcelona."Please include a cover letter explaining your interest in the role and how your skills and experience meet our requirements.Join our innovative technology company in Barcelona and become a part of a team dedicated to delivering exceptional customer support.This is your chance to advance your career while enjoying the vibrant culture and beautiful surroundings of Barcelona.Don't miss out on this exciting opportunity!
