Danish-Speaking Customer Experience In Barcelona, Spain

Description
Do you want to work in a new office in Barcelona? Join our client´s team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers in Denmark!RequirementsStrong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to BarcelonaNative / Fluent in Danish (verbal and written), with a good command of EnglishStrong customer orientation (previous customer service experience is advantageous)Available to work shifts (International Call Centre)Office-basedStrong PC literacyJob DescriptionRespond to customer enquiries via chats, calls, social media queries & emailsProvide customers with product and service informationResearch required information using available resourcesIdentify customer needsManage and resolve customer complaintsMaintain an up to date customer information systemIdentify and escalate priority issuesFollow up customer calls where necessarySkillsGoal-orientedProactiveSense of urgencyPositive and professionalStrong communicator - verbal and writtenWilling to go above and beyond to exceed customer expectationsStrong time managementAccurate and able to follow processes and procedures About Nordic Jobs WorldwideNordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
Conocimientos:Danish, Customer Experience, Goal Oriented, Strong Communication Skills, Time Management Skills