Danish-Speaking Customer Care Specialist To Barcelona, Spain

Description
PurposeDrive customer reactivation and retention through marketing, promoting and re-engaging subscription services and explaining product offerings through outbound customer care interactions. The role requires a high level of customer care to negotiate re-activation and re-engagement of services, collect customer feedback, analyse data, cross selling activities, and overall support a client retention strategy. RequirementsBased in Barcelona, SpainNative / Fluent in Danish (verbal and written), with a good command of EnglishStrong customer orientation (previous retentions / customer service experience is advantageous)Self-motivated to write your own cheque - excellent on-target-earning potentialOffice-basedStrong PC literacy Job descriptionExcellent product knowledge to support the retention strategyNegotiate with customers for re-activations and re-engagement to retain businessGathering customer feedback, insight and satisfactionBuilding positive client relationships to build product and service confidenceEffectively manage available the leads to maximize success rates with agreed KPI'sAdherence to Quality and Compliance requirements SkillsDynamic and energeticExceptional customer relationship skillsPersuasive skills to support sales retentionGood communication skillsGoal and target orientedProactive and professionalStrong communicator Is this you that we are describing? Then we would love to hear from you!  Nordic Jobs Worldwide Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
Conocimientos:Danish, Customer Care, Customer Oriented, Self- Motivated, Pc Literate