.Are you a people-person looking for a new challenge under the Spanish sun? We are looking for Danish-speaking Customer Support Agents for the travel industry in Barcelona, Spain!Our client is a leading customer experience multinational with over 82,000 professionals in 44 countries all over the globe. The company designs and delivers flexible solutions in 60 different languages that make a difference to the customers of many of the world's most respected brandsResponsibilitiesDo you enjoy helping others and would you like to do so while talking about traveling? If you said yes to the question above and you are an empathic person, good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying the customer needs. You will be listening, responding and mediating between our international travellers and suppliers of all over the world, always ensuring a high level of customer service. Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.RequirementsDanish native and advanced EnglishExcellent communication and inter-personal skills both written and spokenGood technical PC skillsA problem-solving and solution-driven mentalityA positive, motivated mindset that will help you deal with some tricky customer problems.Goal-oriented work approachAn open mind to changing priorities and business processes.Affinity with travel platformsExperience within customer service or contact center environments will be valued.Availability to work from the office and from home (within 100km from the office)Obligatory studies finished: According to the legislation in Spain, a document to prove it will be MANDATORY to be able to hire you. (Obligatory studies as ESO or High School. Any higher studies title will be an added value)What we offer39h/week contract (Monday to Sunday) with rotative working hours (between 09:00-20:00h)Highly competitive annual salaryAppealing bonuses for weekends, bank holidays and night shift27 working days of holidays/yearPrivate health insurance after 6 months service.Flexible remuneration - restaurant, transport and childcare (after the trial period)Feel good program that includes Spanish lessons, free group activities and many more!Attractive employee referral bonus campaignA multicultural and international working environmentModern office spaces, well connected by public transport and close to Glories shopping mallBe part of an exciting industry leading department with great opportunities to learn and grow your careerInitial training and continued personal coachingRegular involvement with company events, team meetings and projects
