Join Our Team as a Customer Support Representative in Barcelona! Are you passionate about delivering exceptional customer service? Do you have a knack for solving problems and providing top-notch support? Were looking for a Customer Support Representative to join our dynamic team in beautiful Barcelona, Spain!
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site
What You'll Do:
Handle incoming customer inquiries via phone, email, chat, and automated alerts, addressing user needs efficiently? Record call details in our management system, ensuring timely responses and resolutions within agreed SLAs Maintain up-to-date knowledge of our services and products, especially those tailored to individual customer needs Escalate potential service issues to senior team members as needed Adhere to all project processes and procedures, ensuring compliance with the contractual SLA Provide coverage for other agents in their absence, and collaborate on specific team projects Manage administrative responsibilities, including records of holidays, sickness, and overtime Participate in regular team meetings and perform additional tasks as assigned to ensure high service quality and customer satisfaction What Were Looking For:
Native or fluent in Danish, both verbal and written Proficiency in English (minimum B2 level) A minimum of 1 year of customer service experience Experience in the automotive industry is a plus; familiarity with or experience driving electric vehicles is preferred Competency in IT platforms and applications, including Windows, MS Office, and internet configuration Strong customer care skills with the ability to listen to and understand customer needs? Capable of taking ownership of calls and resolving issues or escalating them as needed What We Offer:
Excellent remuneration package based on experience, skills, and performance Higher salary from the 7th month Working schedule: Monday to Friday, 08:00 AM - 05:00 PM Be part of a dynamic and creative team with a positive and friendly atmosphere 23 working days of paid annual leave? Guidance and tools to help you reach your full potential Ready to make a difference? Apply now and be a part of our vibrant team in Barcelona!
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