Danish Customer Service Agent

Join our team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers in Denmark. Requirements Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona Native / Fluent in Danish (verbal and written), with a good command of English Strong customer orientation (previous customer service experience is advantageous) Available to work different hours Office-based Strong PC literacy Job Description Respond to customer enquiries via chats, calls, social media queries & emails Provide customers with product and service information Research required information using available resources Identify customer needs Manage and resolve customer complaints Maintain an up to date customer information system Identify and escalate priority issues Follow up customer calls where necessary Skills Goal-oriented Proactive Sense of urgency Positive and professional Strong communicator – verbal and written Willing to go above and beyond to exceed customer expectations Strong time management Accurate and able to follow processes and procedures