Detalles del empleo
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Tipo de empleo: Jornada completa
Ubicación: 28043 Madrid, Madrid provincia
Descripción completa del empleo: What we offer:
We help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Who you'll become: As a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience, you will then transition into the exciting role of Customer Success Manager (f/m/d).
Your responsibilities will include:
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support into the CSM role.Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional.What you'll bring: 2-5 years' work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management, or Business roles.Experience advising or driving complex global transformations.Strong communication skills including fluency in English and Spanish.Proficient interpersonal skills including curiosity, effective listening skills, professional presence, empathy and "can-get-it-done" mentality.Strong Business Acumen including demonstrated knowledge of business processes and/or industries.About SAP Academy for Customer Success: The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment.
We are SAP: SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. At SAP, we build breakthroughs, together.
Our inclusion promise: SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer.
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