Assistant Director of Program and Student Services, Barcelona About CAPA CAPA The Global Education Network is committed to academic excellence, integrity, and innovation in learning abroad.
Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural, and social landscapes within urban environments.
Through our commitment to personalized learning, global connections via technology, and collaborative learning communities, we prepare students to live and work in a globally interdependent and diverse world.
CAPA The Global Education Network is headquartered in Boston and operates programs in Barcelona, Florence, Sydney, London, Paris, and Prague.
Diversity, Equity, and Inclusion Diversity, equity, and inclusion are fundamental to the mission, structure, and operations of CAPA The Global Education Network.
We are an equal opportunity employer that strives to provide a work environment that celebrates difference and is free of implicit and explicit bias.
We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level.
Employment is based on a person's professional qualifications and competence.
CAPA does not discriminate against any employee or applicant because of race, creed, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or related condition including breastfeeding, or any other basis protected by law.
Reports To The Vice President of Global Operations based in London with a dotted line to the Vice President of Regional Programs based in Barcelona.
Job Overview The role of Assistant Director of Program and Student Services in Barcelona has responsibility for the delivery of the gold standard in student support, crisis management, and student wellness; program planning and quality; and the development andleadership of custom programming.
The Assistant Director works closely with the Director of Academic Affairs, Barcelona, other leaders and staff within the study center, as well as other leaders and colleagues across CAPA's US headquarters and other global locations.
This hands-on role provides a highly rewarding opportunity to positively impact students' personal experience and growth while studying in Barcelona.
Key Responsibilities Lead the crisis management protocols for the CAPA Barcelona students and play a key role within CAPA's global crisis management team; provide back-up emergency support to staff who are on call and manage escalated issues through to completion.
Support students' physical and mental health needs, including proactively developing wellness plans and making referrals to professionals as needed.
Manage any escalated student issues such as disciplinary matters, roommate disputes, program concerns, etc.
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