.The Operations Trainer EMEA is a brand-new position built to support the overall operations strategy in EMEA. Being the first person in the role, this is a rare opportunity to craft the future of this function and be part of a new exciting journey.We are looking for an experienced, upbeat, and engaging trainer to join us and encourage our people. The successful candidate will lead the planning, development, and execution of our training strategy for EMEA. The training content will ensure the teams and individuals who support underwriting administration have the right technical and soft skills to perform their roles at the highest quality and focus on customer centricity.Their activities cover creating instructions to book insurance policies, problem-solving queries to effective resolutions, and many other tasks in between. You will be helping them deepen and broaden their understanding of insurance and build skills in communication and stakeholder management.The Operations Trainer EMEA will report directly into the Director of Field Services and will work collaboratively with the following areas across EMEA:Management teams to identify training needs of the operations teams.Quality teams to ensure that the training materials reflect the outcomes of root cause analysis.Change and Transformation teams to support the delivery of new ways of working and system changes implementation.This role will ensure that our operations team members are equipped with the knowledge and skills needed to optimally perform their tasks with high quality and will work towards reducing learning curves, standardizing the learning journey, and sustaining the quality KPI's.If training is your passion, you have proven experience in the full training cycle, do not shy away from a challenge, and want to be part of something new this is the role for you.Key Responsibilities:Training Design and Delivery (80% of the time)Design Training Materials:Design training materials that reflect the needs of the operations.Design and implement training curriculum such as new starter onboarding training for end users.Apply and design different training methods adapted to the learning style of the audience.Structure training content in a way that maximizes comprehension.Deliver Training:Deliver engaging training sessions.Measure training success rates and learning comprehension in order to improve the training programs.Use a different range of learning techniques (classroom training, coaching, mentoring, e-learning, etc.).Application of user evaluation methodologies to measure training effectiveness.Monitor Training Needs:Work with the leaders and the team to identify training and development needs in operations and plan how those needs will be met through training.Continuously strive to reduce the learning curve in order to speed up the speed to competency
