This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong. Join Team Amex and let's lead the way together.
Backing our Merchants and Partners is at the heart of our business – and that's exactly what members of the Global Premium Experience (GPX) Team do. Put on your thinking cap and turn on your best consultative approach to ensure a memorable servicing experience for our Merchants, while being backed by an iconic brand.
Whether you're navigating them through Account Setup or advising on the best way to protect their businesses from Disputes, your work will help us become an essential part of our Merchants' lives.
Responsibilities:
Support the servicing needs of our Premium Merchant, Multi-Currency, and Third-Party Partner segments across the globe.
Support non-production functions as needed to help the team maintain optimal service levels.
Able to flex across the above-mentioned customer segments, processes, and work any schedule to support business needs.
Service across multiple channels including phone (inbound and outbound), e-mail, and live chat.
Think out of the box and resolve merchant and internal partner inquiries/issues to ensure speedy resolution with minimal impact to Merchant experience.
Anticipate customer needs and take proactive steps to meet and resolve them.
Close the loop efficiently with Merchants and internal partners to promote the AMEX brand.
Build and maintain a synergic relationship with different lines of businesses within American Express to ensure best-in-class and consistent customer experience across all touchpoints.
Proactively identify opportunities to drive improvements in customer experience and reduce recurring incidents by providing lasting solutions.
Skills and Qualifications:
Strong growth mindset with the ability to take ownership of your own career.
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