Description: As a Technical Writer in our Academy team, you will play a huge role in creating and maintaining our product documentation.
You will be a core part of the Documentation team, working closely with product engineering, installations, after-sales, customer service, and training teams to create documentation that not only facilitates the user but enables them to fully utilize all the qualities, features, and functionalities of our products and accessories.
ResponsibilitiesWork with product managers, product owners, and service engineers to create and maintain world-class documentation, including installation guides and service manuals for our products.Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style, terminology, correct grammar, punctuation, and spelling.Work with Graphic Designers to create the product assistance documentation.Thoroughly proofread and edit content for usability and readability.Gather customer feedback on the documentation to improve usability.Maintain a documentation repository and an up-to-date glossary.Help in creating content for product descriptions for the Academy Web page.Work with Language Service Providers to get the content translated.Review the translated content as and when required.Produce maps and visualizations of the site to help staff understand the structure and function of the website.Write and edit articles and FAQs.RequirementsExperience in owning an end-to-end documentation creation process.Must have experience and demonstrated ability to work with outside vendors and diverse teams of creative and technical experts.Demonstrated ability to work tight deadlines in a fast-paced environment and handle multiple projects.Attention to detail with an excellent ability to express complex technical information clearly and precisely.Flexibility and readiness to communicate and collaborate with other team members.Native or native-level English speaker.Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.Knowledge of HTML and WordPress.Excellent organizational skills, including time management, ability to multitask, and ability to meet deadlines.Additional SkillsKnowledge of any translation management system is a plus.Knowledge of media production, and dissemination techniques and methods.Ability to organize and write step-by-step instructions in clear and concise English.Experience in managing complex projects with multiple stakeholders.Familiarity with SEO.Experience with electrical engineering.BenefitsRemote Friendly.Half-day Fridays!First-class private health insurance after your first month at Wallbox.Online group training sessions twice a week & other out-of-office activities.Free online language classes (Spanish & English) twice a week.Flexible compensation valid for restaurants & food delivery apps, transportation, childcare, and learning & development.Hundreds of discounts in different brands & services with our Wallbox Circle benefits platform.Car discounts & special advantages if you choose an EV!Smartpoint for all your online orders & services at our offices.Free coffee & soft drinks to fuel those tough Monday mornings.Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen.Learn and grow in a company of over 45 nationalities and counting!No suits!
Unless it's Carnival or Halloween.
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