(D-490) Travel Agent Team Leader - Spanish And Italian Speaking

.About BizAwayHere at BizAway, we Deliver the Future of Travel.We are a solid international company with strong ambitions and great expertise.
With a focus on sustainability, daily we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes.We know that success comes from People and deserves to be recognized.
Proactivity and Reliability, Kind collaboration, and communication are the core values of our Solution Culture.If you like challenges and would love to be part of one of the fastest-growing B2B scale-ups, then BizAway is the company you have been looking for.We are looking forWe are looking for a driven and enthusiastic Team Leader Travel - Spanish and Italian Speaking (m/w/d), with experience in the Travel industry and customer care call centers (inbound calls, emails, and chats) who has the ability to coordinate a group of travel agents by supporting them in day-to-day operations.Your role in BizAwaySupervising and managing the Vigo Travel Agent TeamOversee training for all Travel Agents in our Vigo OfficeHandle customer complaints, support critical incident pathways and improve workflows for efficiencyMaintain confidentiality and data protection compliance, ensuring adherence to SLAs and quality standardsSupport the Agent to respond to our Client's requests through phone, chat, mail, and travel requests by our platform, managing escalationsEntering customer information in our system to issue reservations or update bookingsMake reservations for our Clients through the PlatformExplain rules and procedures to use our service in the PlatformExplain rules of service (hotel, car, train, etc