.ABOUT THE JOB- As a Supplier Manager you will own a set of engagements with suppliers and will be responsible for defining the scope of work, elaborating delivery plans, controlling the quality of the delivery and managing its costs.- You will work closely with the Product Owner in the translation of business requirements into technical deliverables, as well as with the Technology Team Lead in the collaboration of the engineering team with the supplier, as needed and applicable.- You will take ownership of existing suppliers' relationships and cooperate with members of the team supporting these partnerships at the moment.- You'll need to be resilient, innovative and engaging in your practices to guide the suppliers to provide technology solutions that result in the best possible digital experiences for our customers.- You'll pro-actively look for efficiencies and motivate the suppliers to provide a best-in-class standard during the service and/or application lifecycle.- You will need to have an awareness of a range of technologies, especially in the domain of networks, along with the ability to understand engineering practices, to effectively manage the suppliers under your responsibility.- You have a good understanding of Agile and good communication skills, which you'll use to engage with your stakeholders.- You will contribute ideas, input into ideation and roadmaps and will be a positive member of the domain delivering new technology capabilities.- In your role, one of your key responsibilities is to develop and maintain delivery plans, ensuring that timescales, requirements, key deliverables/milestones, risks and progress are tracked.- You will identify and actively manage impediments, assuring transparent communication on the progress, the impediments and solutions.- You will excel at identifying, de-escalating and resolving conflicts with the suppliers you're managing and relevant TUI technology teams.ABOUT YOU- Proven track record in managing suppliers, their demand pipeline, requirements analysis, delivery plans, service quality and cost of solutions in an effective manner.- You'll have a history and/or strong interest in the operational excellence of the services under your responsibility, the definition and measurement of service KPIs, and appropriate reporting of suppliers' performance.- Perform targeted control of expectations and plan necessary adjustments to continually improve the quality of the services provided by the supplier.- This involves preparation and/or amendment of offers, contracts and service level agreements, in collaboration with TUI Procurement.- Able to plan and implement necessary adjustments and extensions of the suppliers' services, by conducting regular review meetings to discuss service and quality reports, review incidents, root cause analysis of problems identified and liaise with customers to manage proposed changes, based on value delivered, risk and business impact