D-347 - It Service Desk Engineer

Across the data center industry - from deployment, through operations and maintenance, to decommissioning - Salute Mission Critical is the industry leader of delivering global data center services executed with precision.

At Salute, we don't have employees.
We have team members.
It's our culture, and it's a significant driver of the success we're able to deliver for our clients.

This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety and responsibility.

Key Accountabilities

Provide 1st and 2nd line support to the business.
Provide VIP Support and guidance.
Provide Remote Support & assistance.
Ensure all Incidents & Service Requests are handled within our Service Level Agreements.
Ensure Services are maintained and always available for use.
Ensuring quality and completeness of end-user hardware and software asset inventory management.
Configure PC's and set up for users.
Set up misc. hardware and software for users.
Ensuring end-user devices are patched and meet our Compliance standards.
Microsoft M365 Administration & Support.
End-user device management via In-tune.
Mac device management.

Knowledge & Experience

Preferred qualifications:
ITIL Foundation Certificate or ITIL v3.
A+ Certification or similar Microsoft Training.
Demonstrable experience delivering IT Support to a high standard.

Required skills & experience:
Minimum 2 years' Experience working in an IT Service Organization.
Works under own direction.
An understanding of Networking.
Active Directory and Group Policy.
Microsoft Office 365, including Teams and SharePoint.
Microsoft Azure, Intune, and Defender for Endpoint.
Ivanti Service Manager or similar ITSM toolset experience.
MacOS and Mac device management working knowledge.

If you have what it takes to work in a dynamic, fast-paced environment, we welcome the opportunity to provide more detail and explore your current situation and interests.
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