(D311) | Reservations Specialist

We are looking for a Reservations Specialist to help us continue delighting our customers across Spain and maintain our company growth by contributing as part of our dynamic team of international professionals.
Responsibilities:
Manage the property portfolio, ensuring maximum occupancy and demonstrating a deep understanding of who we are and what we do.Monitor the occupancy of the portfolio, identifying properties where intervention is required, including possible improvements or discounts, as well as tariff increases based on performance.Build and maintain effective working relationships with customers to provide the best possible customer service, understand their expectations, and be accountable for the success of their conversion rate.Assist tenants in their booking process from start to finish, taking into account the customer's needs and preferences in terms of location, time period, budget, and facilities to recommend the best combination.Keep monthly track of tenant payments and coordinate with the Administration and Finance department.Ensure that all necessary information for each reservation is available and communicated to other departments involved, monitoring the check-in and check-out dates.Ensure the conversion of leads into effective bookings and assist customers in their booking process.Handle all calls in a professional manner and manage all commercial requests received.Ensure compliance with monthly KPIs.Requirements: 2 - 5 years in similar rolesExcellent level of EnglishAbility to multitaskExcellent communication skills
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