About the company: Ouro is dedicated to delivering financial empowerment to millions of Americans, leveraging a proprietary payments technology platform that fuels its fintech product innovations. From prepaid, credit and debit account solutions to digital account and money movement services, Ouro has a broad suite of products and technologies that deliver exceptional experiences for its customers and business partners across co-branded, white label, and banking-as-a-service verticals. Since its founding in 1999, Ouro products have helped millions of consumers nationwide and processed tens of billions of dollars.
Present day: Legendary Austin fintech Ouro has opened a new chapter in its role as market maker with the return of its visionary founders Roy and Bertrand Sosa. The combined company meshes Ouro's customer and partner portfolios, payments platform, and innovations with the international footprint and money movement capabilities of Rêv Worldwide, the company the Sosas founded after Ouro. The reunion creates a revitalized financial services innovator on a mission to reimagine financial services for consumers around the world and to redefine the industry once again. Ouro fosters a high-performance culture and we are building a unified platform and product suite capable of bringing financial mobility and freedom to consumers around the world despite differences in language, currency, culture, and geography.
About the Role: Investigate individual events using internal policies and review methodologies to determine if the transactions/events are fraudulent or not.
Understand our products, systems, and tools; investigate behavioral patterns through data analysis.
Research fraud and user behavior to contribute to machine learning models, rules, and other detection systems.
Collaborate with stakeholders to improve our fraud prevention mechanisms, processes, and tools.
Learn and maintain strong domain knowledge of payments and bank fraud including prevention techniques and technologies.
Work and monitor fraud queues and execute the necessary procedures at a high quality and within SLAs.
Handle escalations from internal and external stakeholders in a professional and efficient manner.
Requirements: 2+ years of experience in investigating and resolving fraud incidents.
Proficiency in a database query language (e.g., SQL); experience with data processing and analytics tools such as Python/R is a plus.
Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment.
Attention to detail and ability to multitask.
Excellent problem-solving and analytical skills.
Strong business judgment and communication skills.
Ability to self-start and work with minimal supervision after training.
Availability during periods of heightened risk (including on weekends and holidays).
Work experience in fintech, payments, lending, banking, or financial institutions is a plus.
Bachelor's degree.
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