(D101) - Rental Service Agent - Madrid

We're a fast-growing digital company taking the travel industry by storm. We started off as a 3 van rental company in Portugal in 2013, and have since become Europe's largest campervan rental company. With a fleet of 1,000+ vehicles, Indie Campers currently operates over 40 locations across Europe. We've been recently chosen by the Financial Times as the #38 fastest growing company in Europe and #2 in the Travel sector. We're also a tight-knit group of friends who love spreading the travel bug. And guess what — we're hiring!
We're looking for travel enthusiasts with a passion for guest service for our depot in Madrid - San Fernando de Henares . You'll be the face of our company, ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to ensure smooth operation of the depot.
What you'll do Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs
Preparing and cleaning our campervans
Maintaining our campervans in top condition and monitoring maintenance and repairing needs
Registering guests, monitoring stock and processing payments
Handling complaints and troubleshooting emergencies
Who you are You have work experience in Hospitality, Rent-a-Car or Customer Service environments
You're fluent in both Spanish and English (mandatory)
You're eligible to work in the EU, have a valid driver's license and feel confident enough to drive a campervan (mandatory)
You're available for flexible working hours (mandatory)
You're a responsible person who takes their work seriously and can be relied upon
You're well-organized and you're good at solving problems
What we offer Being part of a young, fast-growing and innovative company where you make a difference
A role where you will provide guests a more personal, alternative holiday experience
Continuous training and coaching to develop the skills that matter to you
International mobility and career opportunities

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