.This role is for a temporary contract of 9 months.
Let's face it: out-of-pocket expenses suck.
And manual expense spreadsheets are old-school.
No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel.
At Pleo, we're on a mission to change this.
We're here to make spend management surprisingly effective and empowering – for finance teams and employees.
We're doing away with an outdated business process to end out-of-pocket spending, encourage autonomy and give finance teams trust in employees.
You'll be selling the SaaS tool (company spending solution) that comes with physical pre-paid cards that are then distributed to all employees of the company.
But Pleo's about more than just paying for stuff.
You'll be helping our customers simplify and streamline their invoices, reimbursements, subscriptions – the lot.
As a Pleo Onboarding Specialist, you hold the key to unlocking the full potential of our cutting-edge solutions for businesses across Europe.
Your mission is to oversee and execute the onboarding process with precision and finesse, collaborating seamlessly with both customers and internal teams to ensure a smooth and memorable journey from start to finish.
Picture yourself as the bridge between technology and human connection, understanding each customer's unique requirements, and configuring Pleo to match their needs perfectly.
You'll be the go-to expert for technical queries, providing consultation, sharing best practices, and conducting training to drive user adoption that allows our customers to take their business to new levels.
Some of the fun you will have Facing customers externally: A chance to be a pioneer of a new muscle Pleo will offer to its customers.
You'll get to play a critical role in building a team from the ground up.
Very unique!
Establish clear expectations on methodology, roles and governance.
Identify customer objectives, priorities, policies, systems, and rollout plans.
Align on project timelines, scope, resources, and integration requirements.
Integrate Pleo with the customer's tech stack, generate a deep understanding of what the customers problems are and creatively solve them.
Provide consulting, share best practices, conduct training and help drive healthy user adoption.
Assist in preparing data, communication, policies, and guides.
Ensure the customer is primed and set up for long-term success as part of the handover to your teammates in Adoption.
Maintain strong relationships, gather feedback and CSAT scores that can be leveraged in improving our product experience.
Regularly sunshine for the rest of the organization where we can improve the customer experience.
Partner with marketing in capturing testimonials and references to help us better tell the Pleo story to the world.
Working with internal teams: Document, share knowledge, collaborate on training and enablement