Czech Technical Support

For one of the biggest names in tech, we are looking for Technical Support Agents. In this challenging role, you will help end clients solve technical problems and answer any questions they may have.Our ideal candidate is:A natural team player - we believe in supporting and developing our people.Someone who loves to give and receive fantastic customer service - we want you to treat every call, email, or social media post as an opportunity to delight our customers.Tech savvy - you'll be working a lot with consumers with problems relating to mobile devices.Required skills:Fluent in CzechWorking proficiency in EnglishExperience in Technical Support is preferredSelf-sufficient & confident in troubleshooting basic technical issues related to Connectivity, Systems & DevicesAbility to follow technical troubleshooting stepsExcellent communication skillsHigh understanding of IT topics such as storage, networking, mobile device managementStrong customer focus and a commitment to excellencePrevious customer service experience is a plusAbility to show empathy towards customersPositive & flexible attitudeBenefits:Excellent benefits packageMultilingual and excellent work environment to provide customer serviceExtensive trainingAdaptation to Greek culture and Greek language coursesInternal employee incentivesLocated in an amazing office in Greece with excellent transport linksExcellent relocation package with a great support system for non-local hiresPrivate health coverageEnjoy life in Greece, with loads of social & sports eventsLocation: Remote, must be based in Greece#J-18808-Ljbffr