Czech-Speaking Technical Support Specialist - Based In Lisbon

Are you a problem-solver who enjoys technology and enjoys helping others? This is your opportunity to work as a Technical Support Specialist for Microsoft in Lisbon, where you'll help enterprise customers solve complex technical issues using the latest Microsoft technologies. What You'll Do: • Provide exceptional technical support to Microsoft enterprise customers, resolving issues related to Office 365, Microsoft Teams, and Azure Active Directory. • Troubleshoot technical problems and collaborate with engineers, product groups, and management to find the best solutions. • Maintain a high standard of customer satisfaction by managing expectations and delivering efficient support in Czech and English. • Ensure all requests adhere to the Service Level Agreement (SLA) and document your technical work for future reference. What You'll Bring: • Strong technical expertise in Office 365, Exchange Online, and networking protocols (Kerberos, DNS, NTLM, etc.). • Experience working with Azure Active Directory Connect, Active Directory, and PowerShell. • Excellent communication skills in Czech and English (both written and spoken). • A customer-focused mindset with the ability to thrive in a fast-paced, dynamic environment. What's in It for You: • Competitive salary and benefits, including meal and holiday allowances . • Health insurance starting from day one. • Relocation package : Assistance with your move to Lisbon, including a fully equipped company-rented apartment for the first 14 months , with all expenses (utilities, internet, etc.) covered. • Flight reimbursement and a free annual flight back to your home country. • Continuous development opportunities and access to Microsoft's latest technology.