AdvisorLanguage: CzechDescription:Why join usAre you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a Czech Speaking Customer Representative to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.What we offer youYou will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market. What you will learn with us will make you a valuable member of our team or any other team.Full-time contract, 30 hours/week: Monday to Friday either from 9:00 to 17:00Great office location in BarcelonaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesOpportunities for a career abroad through the Webhelp International Mobility ProgramWhat you'll experience at WebhelpAs a Customer Representative in our team, you will:Escalate potential service issues initially with Mentor and follow all the processes and procedures of the projectEnsure contractual SLA is maintained.We'll be a great match if youAre native or proficient in Czech, have an advanced level of EnglishHave good disposition to work in a customer service environmentHave customer care skills - ability to listen to and understand the customers' needsCan take ownership of and progress calls to resolution or escalate calls to resolutionAre able to work under pressure in a pressurized environmentHave very good communication skills and can work in a teamHave a logical approach to problem solvingAre able to work on own initiative and adapt to different situations and needsShare our values of commitment, unity, integrity, recognition, and WOWDon't meet every single requirement?Who we areWebhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.If this sounds like you, join us at Webhelp!Webhelp is an equal-opportunity employerRRQ23-006095-3-CZECH REPUBLIC
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